Tursa Group is a Business Process Outsourcing company for small and medium sized business throughout Canada and USA providing BPO services by assigning remote agents as it relates to social media, bookkeeping for organizations, financial reporting, IT support and helpdesk support – a whole variety of different services that small and medium sized businesses need.
Tursa Group could help reduce your call center costs by 50%. I’ve run a call center for 12 years now. We’ve taken and answered millions of calls and we’ve answered up to 750 inbound calls a day. We’ve done over 40,000 minutes of talk time per month on a regular basis not including the out bound calls that we make. And we’ve introduced a number of deficiencies into our call center that I’d like to share with you. There’s three main things that we’ve done to reduce our call center costs.
One is simply leveraging the latest technology. So in this particular instance this could be hosted PBX or VoIP platforms and the second component of that would be integration of that VoIP platform with your customer management software. So that you get call pops based on the incoming call variety of your client, you know who you’re talking to.
The second thing is making sure your remote agents are cross-trained. To think this sounds very obvious, but it seems that a lot of companies aren’t doing it. So, if there’s a downturn in your call volume, make sure there’s some social media work that they can do or some data entry work or some bookkeeping work. Cross-trained your remote staff in a variety of tasks that your organization requires on a day to day or a weekly basis.
The third thing is is we have a pool of North American based remote call center staff that we can introduce to the market place at a significantly reduced cost than what you’re currently paying. And I am familiar with the labor costs across the US and Canada so I can speak with fair degree of confidence about that.
If you’re interested in learning a little bit more about how we can help your organization, then please fill out the email form on this page or give the phone number a call on this page and we’ll be happy to talk with you to quickly understand in what areas we can offer some improvements to your current call center division. Thank you.