Tursa Group is a Business Process Outsourcing company for small and medium sized business throughout Canada and USA providing BPO services by assigning remote agents as it relates to social media, bookkeeping for organizations, financial reporting, IT support and helpdesk support – a whole variety of different services that small and medium sized businesses need.
Tursa Group can help reduce your call center costs by 50%. We have a proven methodology for making this happen. Tursa Group is running a call center for 12 years now and we’ve taken up to 750 inbound calls a day, we’ve had over 40,000 minutes of talk time per month and we have created a whole number of deficiencies within our own call center that I’m willing to share with other organizations.
There’s 3 main ways that we create deficiencies. One is simply leveraging the latest in technology. So that means using hosted voice over IP, PBS platforms, that means integration of the voice platform with your custom management system for call pops you know who you’re talking to as you answer the phone.
The second thing is making sure all your remote agents are cross trained for a variety of tasks. So when call volume is low, they can do your bookkeeping, they can be doing your data entry, they could be doing your social media, there’s a whole variety of tasks that remote staff could be leveraged for, making sure that they’re efficient with their time during their 8-hour or 4-hour shift.
The third thing is we have a database of North American based customer service staff that generally speaking have significantly reduced cost than what you’re currently paying. And I’m fairly familiar with what the costs are for labor throughout the US and Canada. So I can say that with a fair degree of confidence.
So if you’re interested in learning a little bit more about how we can introduce some deficiencies into your call center, please fill out the email form on this web page or call the phone number on this web page and we’ll be sure to consult with you to see how we can help reduce your call center costs. Thank you.