How Business Process Outsourcing Helps Accounting Firms

Jeff Borschowa shares how business process outsourcing has helped his accounting firm deal with its clients demands during the critical tax season whilst hauling in even more clients.

*** All video blogging and editing Services performed by Tursa Group http://www.TursaGroup.com/Videoblogging and all Email Marketing done by Tursa Group at http://www.TursaGroup.com/email_marketing ***

Tursa Group is a Business Process Outsourcing company for small and medium sized business throughout Canada and USA providing BPO services by assigning remote agents as it relates to social media, bookkeeping for organizations, financial reporting, IT support and helpdesk support – a whole variety of different services that small and medium sized businesses need.

7 Steps to Creating Hyper Efficient and Scaleable Bookkeeping Practice

Jeff Borschowa of Business Evolution Consulting Inc. talks with John Leishman of the Tursa Group about the 7 sure-fire steps that bookeepers should take to further their business. From finding the right tools to business process outsourcing and even to getting out there and saying “hello!” this conversation has it covered.

If you want to learn more about taking your accounting business to greater heights, checkout Jeff’s website http://www.dreampractice.ca

Is it business process outsourcing you want to uncover? You can do so by checking out the TursaGroup – http://www.tursagroup.com

Tursa Group is a Business Process Outsourcing company for small and medium sized business throughout Canada and USA providing BPO services by assigning remote agents as it relates to social media, bookkeeping for organizations, financial reporting, IT support and helpdesk support – a whole variety of different services that small and medium sized businesses need.

April 18th 2013 Newsletter

In our September 2012 Newsletter we shared with you our 5 key steps any company can to follow in order to streamline and maximize efficiency within their organization. These 5 key steps were based on tried and tested solutions that we’ve used over the past 10 years to grow our own business here at Tursa Group and Geeks On The Way. We have had such a positive response from that newsletter that since it was sent out over eight months ago, we’ve been able to help a number of our clients implement these steps in their own businesses.

The 5 key steps are simple ways that your company can easily use to increase hyper-efficiency and scalability in any company. The steps have helped us grow from our humble beginnings working with a single laptop out of a local coffee shop in Calgary to a multi-national company with more than 25 technicians and 10 Office Administrators all across Canada, U.S.A and Mexico and an office of programmers based in India.

5 Key Steps – How to become Hyper-Efficient and Scalable

 Let us show you how we can help implement some or all of these changes in your business. If you’re looking for ways to take your business to the next level, John Leishman, President and CEO of Tursa Group, Geeks On The Way, and Teleworking Expats For Hire,  can help you. We have customizable options for you to pick from to take the proven key steps that have worked so well for us and our clients to help you build your business and grow profits.

Interview – Simplify your organization through Cloud Computing

What is Cloud Computing?
What is Cloud Computing?
Receive one-on-one coaching from John himself on any or all of the 5 key steps. He can work with you over the next few months to help your business make the necessary changes needed to make your organization hyper-efficient and scalable.

Interview – How does Tursa Group’s Services work?

How Does Tursa Group Services Work?
How Does Tursa Group Services Work?

Whatever your business needs to grow — we can help. We offer IT Solutions to save you time and money. We offer Virtual Staffing solutions to help with your busy workload and we can help with Project Management to make sure any project is done on time and on budget.

Interview – Types of Jobs that Tursa Group can place

What Sort of People or Roles Can Tursa Group Place For Companies?
What Sort of People or Roles Can Tursa Group Place For Companies?

Our Corporate Account Representatives are available to answer any questions you may have. Please contact us at 1-800-875-5017 or via email at [email protected] for more information. We can also be found on Facebook and Twitter.

September 2012 Newsletter

Welcome to the September issue of the Geeks On The Way Newsletter. We’ve put together five easy changes your business can make to become hyper-efficient and scalable. They are steps we use here at Geeks On The Way to reduce our IT costs and minimize our IT infrastructure. By making the following changes in our own organization we have become leaders in the IT field and we’ve helped many of our clients save money on their monthly IT costs by doing the same.

1. Digitize:

Go paperless. PDF is today’s form of paper. Send a PDF instead of paper and recommend others do the same.
Sign contracts digitally. You can drag and drop your signature as required and email it back.
Convert your fax line to fax-to-email– this will reduce hardware costs and save paper.
Invest in a High speed scanner and convert any paper documents to PDF’s.
Capture and file receipts digitally with your smartphone’s camera.
Use shoeboxed.com. Fill an envelope from your ‘shoebox of receipts’, scan or send digital photos of your receipts and invoices and send them too Shoebox. They take care of the rest. They create and store all your data in a secure online account that is ready to be exported to whichever accounting software or CRM you use.

2. Documentation:

At Geeks on the Way, we use short 3-5 minutes videos on how to do almost every internal process in our company. We share them on a staff Youtube channel and the links can be found in our company’s online wiki. It means management spends less time training employees and employees can find the information they need quickly without wasting time waiting for help.
To create the videos we use a screen capture software that costs $40 per user. When the software is in use, it will capture exactly what is happening on screen and staff can simply talk out loud while doing their tasks and explain the necessary steps. The audio and video is saved in a video format and can be emailed or uploaded to Youtube. It is a great way to get information out of your employee’s heads and document company procedures in a very quick and easy way.

3. Cloud-Based Services

Start migrating your company to cloud-based solutions such as: Google Apps, Office 365, Sales Force, Wave Accounting. You can cut back on your internal IT infrastructure (and in some cases convert yourself to a virtual company) with hosted or custom solutions. It takes planning and organization but the benefit is a less costly IT investment and the flexibility to work from any web enabled device anywhere, anytime.

4. Outsource

Outsource tasks that are not strategic. This gives you the flexibility to scale up or down as demand for your business fluctuates. For example, outsource your bookkeeping but keep your CFO.
It is important that the outsourced staff are integrated into your company’s culture and communication system in order to get the best results.

5. Telecommuting: A Strategic Initiative

Reduce office costs, and expand your reach of where you can recruit staff from.
In order for telecommuting to work for your organization, it is very important that the right communication platform is put in place such as a VOIP system and an internal chat system.
The internal chat system (such as MSN Messenger or Hipchat) will become your “watercooler” as it has for us here at Geeks on the Way. It will allow staff to create relationships, provide a social outlet and, most importantly, gives employees a place where they can seek help in order to complete tasks.

Windows 8 – How to prepare

There’s a few things you can always count on in life… Rain when you want to BBQ, a flat tire at the most inopportune time, and Microsoft releasing an operating system before it’s ready.

Windows 8 is just around the corner, and as a person who’s seen it progress from skeleton modules to finished product, I can say without hesitation, it’s not ready for prime time yet and it won’t be until at least Service Pack 2 which will be at least a year away, maybe longer.

The writing is on the wall with Microsoft for this one. Win 95 bad, Win 98 good, Win Me bad, Win XP good, Vista bad, 7 good, Win 8?

Yes. It’s bad. It seems to be designed as a social networking operating system much more than a usable operating system for today’s corporate user. And if Microsoft remains true to form, at some point in the near future, they will pull Windows 7 from production, and Windows 8 is all you will be able to get. I am urging all my corporate customers, (as well as my residential users that need their computers for more than Facebook) to consult with me to either migrate to new Windows 7 machines or to at the very least, buy some more ram and upgrade their existing XP or Vista machines to Windows 7 before it becomes unavailable.

Mike Wojdak, Senior Technician at Geeks On The Way

Back to School – Help provide kids with shoes and uniforms in Yucatan Mexico

Chelem is a small fishing village in the Yucatan Mexico. Schooling in the town is free but many of the children cannot afford the required shoes and uniforms needed to attend. They are also required to buy books and school supplies which puts a huge strain on the poorest families, many of which live in one room houses with no electricity, water or proper sanitation. It means that many children are forced to drop out of school at a 4th grade level.

For more information on how you can help children in Chelem please check out their website, designed by our Technician, Jeff Procter and generously hosted by Geeks On The Way here.

Free Network Evaluation

Let us show you how we can save you money and provide faster response times in managing your offices IT needs. We offer a wide range of services and pricing options to suit any sized business. For more information on some of the services we provide please see our new corporate website at www.tursagroup.com. Or find us on Facebook and on Twitter.
Or call us to book your FREE NETWORK EVALUATION for your organization! Call us 7 days a week to speak with one of our Customer Service Associates at 1.800.875.5017

August 2012 Newsletter

Here at Geeks On The Way we want to help you run your business in the most efficient and effective way as possible while keeping your bottom line in mind. We like to consider ourselves innovators in the IT field because we offer cutting edge solutions and we’d like to share with your some of the strategies and solutions that have been highly successful for us at Geeks On The Way. We would like to invite you to our upcoming free 15 minute High Level webinars designed to discuss ideas that can help your business run more effectively and save money. Join us by registering below.
Upcoming 15 minute High Level Webinars

August 15th, 12:00-1pm MDT – click here to register
August 22nd, 12:00-1pm MDT – click here to register
August 29th, 12:00-1pm MDT – click here to register

Topics and Schedule:

12:00 – 12:20 – BPO and Geeks On The Way– A case study
For the past three years Geeks on the Way has benefitted from outsourcing our business processes to expats living in Mexico, delivering a high standard of service while saving 50% in staffing costs and passing that saving on to our customers. To learn how this unique type of outsourcing can help your businesses beat the competitors, be sure to sign up for this webinar.

12:30 – 12:50 – Google Apps Powering your Business
Learn how to make the most of Google’s powerful suite of applications, specifically designed to streamline business processes, and to facilitate remote working and outsourcing. These include applications such as free VOIP chat through Gmail, shared calendars, collaborative document sharing and cloud-based file storage. You will wonder how your business ever survived without Google Apps!

*Click on one link to attend just one webinar or both. For joining just one webinar, simply join it at the selected time.

For more information on our services or webinars please contact a Customer Service Representative at 1-800-875-5017 or email us at [email protected]

July 2012 Newsletter

Welcome to the July edition of our Geeks on the Way Newsletter. This month we have some tips to help your business save time and money by utilizing online programs such as GoToMeeting, SQL, and Front Accounting to move your business to the cloud.

Using GoToMeeting to increase sales, profits, and efficiency for your business

If you feel like you spend the better part of your day commuting and travelling to and from meetings with clients, suppliers, and back to the office for internal meetings you may not have checked out of GoToMeeting.

GoToMeeting allows you to save time travelling to and from meetings and money spent on gas, parking, airfare and hotels and lets you run your business more efficiently and effectively. GoToMeeting lets you host online meetings with up to 15 people with screen sharing options so you can do more and travel less.

It’s easy and fast to join an online meeting instantly from either a Mac or PC or schedule a later meeting time. Attendees just click the meeting link you provide by email or instant message, or enter a meeting ID you give them over the phone. While joining, attendees choose whether to conference in via phone or their computer’s’ microphone and speakers.

GoToMeeting means you can share your desktop screen with other attendees so that any proposals, marketing strategies, training sessions, etc can be seen by everyone invited to the meeting. It eliminates the need to drive across town to go over documents in person when you can show attendees exactly what they need right from your computer’s desktop.

You can also integrate your meetings into your calendar in Microsoft Outlook to help you stay organized and prepared for all your upcoming meetings. And you can create recurring meetings to save time so you don’t have to keep setting up a weekly or monthly meeting over and over.

If you’d like a free demo on how GoToMeeting works please contact our office at 1800-875-5017 and we would be happy to set up a meeting.

Video- How GotoMeeting works.

Accounting in the Cloud

How would your company manage if tomorrow you lost all of your data and files? More specifically, what if you lost all of your financial, tax, and payroll data? Would your company survive? 95% of all companies go bankrupt in less than 12 months after they have lost all their data.

There are a number of ways to protect your company from data loss and bankruptcy. One great way is taking advantage of offsite data backup. The other is to use programs that are web-based and store information on the Cloud. The cloud is essentially the internet and it functions like a virtual server. It simplifies the work your computers or servers have to do, allows you to outsource the work, and simplifies your IT expenditure. By using online accounting software like SQL-Ledger or Front Accounting you remove any possibility that your accounting data and financials are lost.

Both online accounting programs are web-based applications which means you can log into your software from any computer anywhere in the world provided you have an internet connection, the link and your username and password. This not only means if your computer crashes or you are the victim of theft, fire or flood that all your information is safe but also that your employees can access the program from home if, for example, their kids are sick or your accountant in another city can have access to your information without sending them spreadsheets and receipts.

Finally, your information is safe and secure because the software uses an encrypted https address, which is the same security level as your online banking. You can customize user permissions so only certain people can access the information and you can change those permissions at any time. And of course, the software itself is fully customizable to meet your company’s current and future growth needs.

If you would like more information on these programs please contact one of our Corporate Account Representatives at 1-800-875-5017.

Free Network Evaluation

We’d still love to hear from you to see if we can help you manage your offices IT requirements and also reduce your overall costs. We are able to offer you 2 options currently:
1) A 25% savings on your yearly IT labour expenses that includes unlimited onsite support, unlimited help desk and remote support, and full server / workstation monitoring
2) Bypassing onsite support unless on an emergency per-call billable basis, we can save you 50% on your yearly IT labour expenses by bundling unlimited remote support and full server / workstation monitoring.

You can book your FREE NETWORK EVALUATION for your organization! Call us 7 days a week to speak with one of our Corporate Account Representatives at 1-800-875-5017.

Please note our mailing address has been changed. All future mail correspondence can be sent to:

1099 S. Poplar Street
Nelson, BC
V1L 2J3

How to be a hyperefficient, scalable organization in 5 easy steps

So you’ve discovered that by outsourcing through Tursa Group you’ve saved money and can now afford to expand your business? Congratulations!  Here are some tips on small things you can do to around the office to facilitate an increased number of teleworking, remote staff within your organization:

1. Digitize:

  • Go paperless. PDF is today’s form of paper. Send PDF instead of paper and recommend it.
  • Sign contracts digitally. Drag and drop your signature as required, and email it back.
  • Convert your fax line to fax-to-email
  • Invest in a High speed scanner.
  • Capture and file receipts digitally with your smartphone’s camera.
  • Use shoeboxed.com. Fill an envelope from your ‘shoebox of receipts’. Shoebox takes  care of the rest

2. Documentation:

  • You cannot scale or grow quickly without effective documentation in place for new staff.
  • We use short 3-5 minutes videos on how to document every internal process in our company and share them on a staff Youtube channel.
  • We use a screen capture software that costs $40  per user.  Staff can simply talk out loud while doing their tasks and the audio and video is saved in a video format. It is a great way to get information out of employees heads and document in a very easy way.

3. Cloud-Based Services

  • Google Apps, Office 365 , Sales Force, Wave Accounting – You can eliminate your internal IT infrastructure and go with hosted or custom solutions but it takes planning and organization. The benefit is less costly IT investment and the ability to work from any web enabled device.

4. Outsource

  • Outsource tasks that are not strategic. This gives you the flexibility to scale up or down as demand for your business fluctuates. IE –  Outsource your bookkeeping but keep your CFO.
  • It is important that the outsourced staff are integrated into your company’s culture and communication system in order to get the best results.

5. Telecommuting: A Strategic Initiative

  • Reduce office costs, expand your reach of where you can recruit staff from.
  • In order for telecommuting to work for your organization it is very important that the right communication platform is put in place such as a VOIP system AND an internal chat system.
  • The internal chat system will become your “watercooler” as it has in my organization.  It will allow staff to create relationships, provide a social outlet and, most importantly, gives employees a place where they can seek help in completing tasks.