How A Remote Technician Is Able To More Likely Finish A Job More Quickly and Efficiently

In this video, Jeff Procter reveals how he is able to do his job more quickly and more efficiently now that he is working from home as compared to when he was working onsite.

“Due to the calls, the way they are brought, you have time to speak to other technicians, check online for what the issues are. In this company, we have a very good attitude between the technicians where we are able to find the solution to what is really needed within as quick as time as possible,” Jeff says

All video blogging and editing services are performed by Tursa Group. Go to
http://www.TursaGroup.com/Videoblogging to learn more.

How Tursa Group Ensures Security For Their Accounting BPO Services

John Leishman of Tursa Group talks about how they lay out security for their accounting business process outsourcing to ensure clients that their information and data is highly secured and handled only by licensed and trained accountants and bookkeepers.

All video blogging and editing services are performed by Tursa Group. Go to
http://www.TursaGroup.com/Videoblogging to learn more.

Tursa Group is a Business Process Outsourcing company for small and medium sized business throughout Canada and USA providing BPO services by assigning remote agents as it relates to social media, bookkeeping for organizations, financial reporting, IT support and helpdesk support – a whole variety of different services that small and medium sized businesses need.

The Difficulties And Benefits Of Switching To Cloud-Based BPO Solutions

In this video, Julie-Anne De Jong of DeJong & Festa Electric Ltd. talks about the most difficult part of switching to cloud-based business process outsourcing solutions like Google Apps, VoIP systems, and Zero. These are important and highly beneficial changes in every business, but of course not everybody can make the switch smoothly and without difficulties.

CARLY:

Julie-Anne, what was the hardest part about making these changes that includes Google Apps, your VoIP phone systems, switching to Zero?

JULIE-ANNE:

Probably switching over to Zero was the hardest just because it is such a vast software to be using and just getting used to something different like QuickBooks has a lot of quick tricks that you can do that might technically not be accurate for your accounting but it just has some quick things that you can easily do where in Zero you have to actually follow the steps and do it properly. So, you have accurate accounting information but that was probably most difficult.

If you were to ask one of my colleagues I know his most difficult thing was switching over to gmail just because he loved his Mac Mail account and it took him a while but now he uses it and now he uses the Google Docs and he loves it.

CARLY:

Perfect. Thank you.

Tursa Group is a Business Process Outsourcing company for small and medium sized business throughout Canada and USA providing BPO services by assigning remote agents as it relates to social media, bookkeeping for organizations, financial reporting, IT support and helpdesk support – a whole variety of different services that small and medium sized businesses need.

The Benefits of Using VoIP System

In this video, Julie-Anne De Jong of DeJong & Festa Electric Ltd. explains the benefits of using VoIP system.

CARLY:

What would you say to somebody who is considering switching to a VOIP phone system but they’re not really sure about making that change?

JULIE-ANNE:

I would say do it. It’s a lot more organized like on our phones, we have two types of phones. We have the reception phones and then just the regular phones.

CARLY:

Ok.

JULIE-ANNE:

So, we still deal with the phone system. We’re not using an on-computer yet, but it’s just you can transfer calls easier. You can have the call routed to your cellphone and there’s a lot more features that I probably don’t know. But it’s a lot easier.

CARLY:

Like you said, it’s support seems to be a lot easier.

JULIE-ANNE:

Yeah, exactly. Like I deal with this thing pretty much and every time I have a question about iTel and it’s just really easy to talk to you and just he explains all the options that are open for these phones.

CARLY:

Great. Thank you.

How Can Tursa Group Help Your Firm Become Paperless

Learn how you can switch your firm to working paperless without raising your overhead. John Leishman of Tursa Group shares with you the 2 options on how you can get around turning paperless without the added expense on manpower and equipment.

*** All video blogging and editing Services performed by Tursa Group
http://www.TursaGroup.com/Videoblogging and all Email Marketing done by Tursa Group at http://www.TursaGroup.com/email_marketing ***

Top Business Strategies To Improve Your Accounting Firm’s Efficiency in Operations

Here are some of the top business process outsourcing strategies that you can implement to give your accounting firm a lift. This video primarily covers working with remote agents and telecommuting.

*** All video blogging and editing Services performed by Tursa Group
http://www.TursaGroup.com/Videoblogging and all Email Marketing done by Tursa Group at http://www.TursaGroup.com/email_marketing ***

Tursa Group is a Business Process Outsourcing company for small and medium sized business throughout Canada and USA providing BPO services by assigning remote agents as it relates to social media, bookkeeping for organizations, financial reporting, IT support and helpdesk support – a whole variety of different services that small and medium sized businesses need.

7 Steps to Creating Hyper Efficient and Scaleable Bookkeeping Practice

Jeff Borschowa of Business Evolution Consulting Inc. talks with John Leishman of the Tursa Group about the 7 sure-fire steps that bookeepers should take to further their business. From finding the right tools to business process outsourcing and even to getting out there and saying “hello!” this conversation has it covered.

If you want to learn more about taking your accounting business to greater heights, checkout Jeff’s website http://www.dreampractice.ca

Is it business process outsourcing you want to uncover? You can do so by checking out the TursaGroup – http://www.tursagroup.com

Tursa Group is a Business Process Outsourcing company for small and medium sized business throughout Canada and USA providing BPO services by assigning remote agents as it relates to social media, bookkeeping for organizations, financial reporting, IT support and helpdesk support – a whole variety of different services that small and medium sized businesses need.

Angie Norman of Chrysalis Accounting On Working With Remote Agents From Tursa Group

In this video, Angie Norman of Chrysalis Accounting talks about working with remote agents from Tursa Group as well as its 5 steps on how to make a company paperless and more efficient.

CARLY SANDOVAL:

Hi, my name’s Carly with Tursa Group. Today, I’m speaking with Angie Norman from Chrysalis Accounting. Angie has just recently been using our business process outsourcing services for the 5 steps on how to make her company paperless and more efficient. And she also has a remote agent through us as well.

So, Angie I guess one of the first questions is how are things going?

ANGIE NORMAN:

Excellent, absolutely excellent. Our business is seamlessly faster and more effective definitely.

CARLY:

Are there anything specific that you noticed that’s really stood out for you that’s been the best benefit of having somebody work for you virtually?

ANGIE:

Yeah, there’s lots of benefits actually. First of all, we love Gabby, she’s amazing. She’s outgoing and she’s a multitasker. Not only does she help us with our accounting services, she’s doing a bunch of marketing for me, some admin work – lots of different tasks so I’m super happy with it.

CARLY:

I know when a lot of people think of a remote agent or virtual assistant they don’t really understand how that process would work, how somebody could work virtually for you and to actually help you out with all the different day to day tasks. What sort of software or how do you guys keep in touch to let you know that she’s on top of her task and you guys are coordinating with the work?

ANGIE:

We upgraded our whole system to Google so all our files are on Google Drive and we use Google chat, before we use Skype but basically it’s like she’s sitting in my office with me so we’re constantly in communication all day as she is with the rest of my staff. She’s just another member of our office, just virtual.

CARLY:

Virtual, right. Is that what you expected when you had gone in and started this whole process? Did you expect to be that close with that kind of contact with somebody working virtually?

ANGIE:

No, I didn’t and it’s really nice. I have an assistant who’s sitting in my office also so every two seconds I can ask her a question but it’s like the exact same thing. She’s just on the other side of a computer screen. So it’s great.

CARLY:

Are there any downsides to having a virtual assistant or remote agent that you noticed?

ANGIE:

Well the only thing is, honestly, and it’s not really a virtual problem, I guess – is I need to be on top of making sure she has work way ahead into the future. So, if I’m in a meeting with clients or occupied, she has work to do but it’s not really different than somebody sitting in my office either.

CARLY:

What did you expect? Was it going to be like a difficult transition to bring in somebody virtually?

ANGIE:

I think I was more concerned about will that person be responsible, what if their internet wasn’t working – all that kinds of things. But honestly, there’s so many ways to communicate and if there’s a problem with my computer or her computer like I jump on my iPhone and talk to her that way. So there’s not really a downfall at all.

CARLY:

Have you noticed as far as the efficiencies in your office – I know you’ve mentioned that she’s made your life a lot easier, is there any way specifically that you noticed that she’s really changing or does it mean that you’ve got a secondary assistant that’s helping you out?

ANGIE:

I think the whole process not just having a remote agent, you guys kind of pointed me in the right direction with business process outsourcing software that is way more streamlined, there’s a program called ShoeBoxed that all of our documents are going to now. We’re trying to be paperless. So that’s awesome. And then we already have an online work management system.

At the beginning, when you have any new process, it’s stressful like how am I going to learn this and most of my staff that are in house, English is their second language so I was worried about the training piece but it was awesome.

You guys addressed all our concerns and in a few months, we were up and going for sure.

And another advantage really is the paperless and being virtual we can now get clients anywhere in Canada because we now have the ability to communicate that we didn’t have before.

Tursa Group is a Business Process Outsourcing company for small and medium sized business throughout Canada and USA providing BPO services by assigning remote agents as it relates to social media, bookkeeping for organizations, financial reporting, IT support and helpdesk support – a whole variety of different services that small and medium sized businesses need.

Why Should You Hire Virtual Assistants and Remote Agents?

Are you a small business owner who’s working too much time in your business instead of on your business? If so, we have a solution for you. My name is John Leishman. I have employed virtual assistants and remote agents for the last 8 years now very successfully.

Virtual assistants can perform a whole variety of tasks within an organization from bookkeeping to social media to data entry work to customer interaction – whether it’s on the phone whether it’s live chat on your website whether it’s email responses. 50% of all jobs can be done remotely.

Please fill out this email form on this web page here or give us a call and we’ll give you a little more information about how we can help you grow your business by alleviating all the back office and business process outsourcing tasks that usually fall on the business owner’s shoulders or other key staff in the organization who could be more effective by being out in the field by selling more for your particular business or selling additional services to your existing client base, getting new clients – whatever the rules involved in growing your organization.

Give us a call. We’ll be happy to have a free consultation with you and let you know how we can help you out and pair you up with the right virtual assistant and help propel your organization over.

Tursa Group is a Business Process Outsourcing company for small and medium sized business throughout Canada and USA providing BPO services by assigning remote agents as it relates to social media, bookkeeping for organizations, financial reporting, IT support and helpdesk support – a whole variety of different services that small and medium sized businesses need.

Why Hire Virtual Assistants and Remote Agents From Tursa Group

Are you a small business owner who is spending too much time working in your business instead of on your business? I have run successful business process outsourcing companies for the last 20 years. I’ve deployed virtual assistants and remote agents in 8 of my last 20 years of being in business successfully.

We have access to a large pool of Canadian and American virtual assistants that live in low-cost geographies such as Mexico. Virtual assistants and remote agents can perform a whole variety of tasks. 50% of work in your organization can be done remotely – whether it’s bookkeeping, data entry work, social media, phone answering, outbound phone calls and so what we do is we leverage Canadians and Americans living in Mexico, Central America and South America and we deploy them into organizations throughout the US and Canada.

We’ve already done this successfully. I’ve done it successfully in my own business process outsourcing organization. What this does is this simply frees you up to work on generating revenue for your business and doing other tasks that are required to help grow your business beyond what it is now. And then as you grow your business, you simply can hire more virtual assistants and remote agents to perform all the back office tasks that are required when you generate new clients.

So if you’d like to look at more information or free consultation, please fill out the email form on our page here or call the phone number and we’ll be happy to talk with you to see how we can help you out.

Tursa Group is a Business Process Outsourcing company for small and medium sized business throughout Canada and USA providing BPO services by assigning remote agents as it relates to social media, bookkeeping for organizations, financial reporting, IT support and helpdesk support – a whole variety of different services that small and medium sized businesses need.