How Having the Best Software Technology Can Help Your BPO Organization Become Paperless

John Leishman of Tursa Group explains how having the best software technology can help your BPO organization become paperless. Why do you need to become paperless? Will it benefit you? Watch the video to find out.

Tursa Group is a Business Process Outsourcing company for small and medium sized business throughout Canada and USA providing BPO services by assigning remote agents as it relates to social media, bookkeeping for organizations, financial reporting, IT support and helpdesk support – a whole variety of different services that small and medium sized businesses need.

The Differences Between Working Onsite And Working Remotely

In this video, Jeff Procter discusses the differences of working as an onsite technician and working as a remote technician.

According to Jeff, “Working remotely gives me time to look at what jobs I’ve got, prepare myself for what I need to be able to complete that job in as quick as time as possible to give the customer satisfaction.”

All video blogging and editing services are performed by Tursa Group. Go to
http://www.TursaGroup.com/Videoblogging to learn more.

How The Process of 5 Steps in Digitizing Works

How has the process of 5 steps in digitizing worked for you?

CARLY:

And you know you worked with John in the 5 Steps in Digitizing, Outsourcing, Moving to more Cloud-Based Solutions. How was that process for you?

JULIE-ANNE:

It was a little bit of a challenge at first, like I deal with all the accounting. So we used to work with QuickBooks and then we’re kind of finding some things wrong with QuickBooks that we want to change so we started using Zero.

And Zero, you kind of upload all your receipts, it’s all there, kind of try to go paperless. I found it now, it’s so much easier but at first getting to know a new system, it’s always difficult but, yeah, we love it. It’s for everybody to access. Quickbooks was so hard to have two people on it at the same time doing things. And Zero, we can have as many users on at the same time. And so having all the receipts right there in your computer just makes it a lot easier when were looking for things.

So, yeah and then we kind of went, yeah. So Zero was the big thing and then, yeah.

CARLY:

Would you say it saved you a lot of time when you do like have to do the accounting and entering the receipts and reconcile your accounts?

JULIE-ANNE:

Yeah, like reconciling is so much easier at the end of the month. You pretty much, you – the next thing about Zero is you can download your statement, bank statement, right from your account. So, and then you just match them all up. So, that makes it a lot easier.

At first of course it was hard, just learning something new but it’s a lot easier now.

CARLY:

Perfect. Tahnks Julie-Anne

All video blogging and editing services are performed by Tursa Group. Go to
http://www.TursaGroup.com/Videoblogging to learn more.

Picking Out Software for your Company

Picking Out A New Software For Your Company

What is the biggest mistake that people make when choosing software?

One of the biggest mistakes that business owners make is — it’s not actually a mistake but it causes a mistake — is that they talk to their peers or other people in the industry for what software they’re using to run their businesses. So, the typical story you will hear is their one of their software (for example, a POS software) fails to run and communicate with their other software (for example, their accounting software). When asked how they ended up using such software, they respond by saying they talked to their friends in the industry for the software they use.

What happens is that people are adopting software that might either be 9 years old based on the recommendation of a friend or a peer. What they should be doing is the software industry is changing in a very rapid phase. There’s a big difference between 2004 and 2014 when it comes to the type of software available to different industries and variables.

Business owners should do a proper analysis of their market place and say, “Hey, what current software is out there that meets my needs?” So the biggest mistake, again, is they talk to their peers for a software that they have been using.

Using the latest and most up to date version of a software will give you flexibility and scalability in the future.

Would it be cost-effective for people to contact Tursa Group to help them pick out their software?

Yes, absolutely. What Tursa Group does is it offers a free one-hour consultation with John Leishman, CEO of Tursa Group and he will talk with a business owner about the software applications they are currently using and if they’re interested, then they will talk about what the business owners can potentially migrate to and doing a proper analysis of software that meets their particular needs and industry. Tursa Group will assist business owners in seeing what’s out there with regards to more cost-effective alternative to what they are currently using, which will give them operational efficiencies.

3 Main Criteria for Picking Sofware

3 Main Criteria for Picking Software

How can companies pick the best software?

There are 3 main criteria to consider for businesses to be able to pick the best software for their companies.

1. The best software is inevitably web-based.

A lot of companies claim to have web-based software but actually, the software’s client is server-based. This means there’s a piece of software installed on a desktop or laptop, it connects to a database and a server, and then they use terminal services to emulate the web-based application. This allows a business owner to access the software from a browser like from a tablet or a mobile device. But, it’s not truly web-based like what a website is, for example.

The reason it’s important to have web-based software is because it will allow you to have less servers, hardware, and software; thereby, greatly decreasing the costs required to run a web-based software than half the client server architecture.

A lot of companies are providing Software As A Service (SAS). A business owner can subscribe to the web-based software of some companies offering SAS. This prevents the business owner from having headaches that come with having their own internal IT infrastructure; thus, allowing them to reduce their IT costs.

2. The web-based software should have a strong API.

API stands for Application Programming Interface. This allows a business owner to pull data out of the database. So, if you, as a business owner, have an accounting system here and a customer relationship management (CRM) database somewhere else and you want the data to go bi-directional between the two — i.e. you add a new customer to your CRM database and you want to automatically create a new customer to your current database, you want that to happen automatically. You don’t want to do a double data entry. An API allows you to do that.

There are API companies now that do a little bit of coding between accounting and the customer management and all you do is map the fields that you want the bi-directional data flow to happen and they will facilitate that for you.

3. You should have an access to the source code of the software.

This applies to bigger companies. And this becomes a really big event if you’re in a fast changing industry, if your workflows are changing rapidly or if you find yourself in situations where you want to automate the data entry work.

How can companies best pick their business software?

Picking Out A New Software For Your Company

How can companies best pick their business software? What’s the biggest mistake that companies make when it comes to choosing software?

The biggest mistake that business owners make is they talk to their peers and people in the industry for recommendations on what software they are using . This isn’t necessarily a mistake. It’s just human nature and a good starting point. But the problem is that they take what their peers are using as the only solution when there are a lot of alternative solutions available for them.

Instead of instantly buying whatever software one of their peers recommended, what a business owner should be doing is saying that, “Okay great. That’s one piece of software I am going to evaluate.” The business owner should also be able to ask “What is the newest version of this software available in your industry or cutting edge technology that you can leverage to drive efficiency to your organization?”

The biggest mistake is not doing a proper evaluation of the market place of all the different types of software. And we have another video that we’re putting out that talks about 3 things a company is looking for when choosing software.

Is it expensive or is it cost-effective for people to contact Tursa Group directly to help them pick out a software for their company?

It’s not expensive, not at all. John Leishman, CEO of Tursa Group provides a one-hour free consultation with business owners and they will talk about the current software that particular company is currently using. If they’re interested in doing an analysis in the marketplace, John Leishman will be able to help facilitate that.

It is important to have this discussion to point out all the short-comings of their software, if they’re not aware of that. And how to quickly draft a solution and point them into the right direction.

Top Tips for Companies in Choosing the Best Business Software

Picking Out A New Software For Your Company

How can companies best pick their business software? What’s the biggest mistake that companies make when it comes to choosing software?

The biggest mistake that business owners make is they talk to their peers and people in the industry for recommendations on what software they are using . This isn’t necessarily a mistake. It’s just human nature and a good starting point. But the problem is that they take what their peers are using as the only solution when there are a lot of alternative solutions available for them.

Instead of instantly buying whatever software one of their peers recommended, what a business owner should be doing is saying that, “Okay great. That’s one piece of software I am going to evaluate.” The business owner should also be able to ask “What is the newest version of this software available in your industry or cutting edge technology that you can leverage to drive efficiency to your organization?”

The biggest mistake is not doing a proper evaluation of the market place of all the different types of software. And we have another video that we’re putting out that talks about 3 things a company is looking for when choosing software.

Is it expensive or is it cost-effective for people to contact Tursa Group directly to help them pick out a software for their company?

It’s not expensive, not at all. John Leishman, CEO of Tursa Group provides a one-hour free consultation with business owners and they will talk about the current software that particular company is currently using. If they’re interested in doing an analysis in the marketplace, John Leishman will be able to help facilitate that.

It is important to have this discussion to point out all the short-comings of their software, if they’re not aware of that. And how to quickly draft a solution and point them into the right direction.

Picking Out Software for your Company

Picking Out A New Software For Your Company

What is the biggest mistake that people make when choosing software?

One of the biggest mistakes that business owners make is — it’s not actually a mistake but it causes a mistake — is that they talk to their peers or other people in the industry for what software they’re using to run their businesses. So, the typical story you will hear is their one of their software (for example, a POS software) fails to run and communicate with their other software (for example, their accounting software). When asked how they ended up using such software, they respond by saying they talked to their friends in the industry for the software they use.

What happens is that people are adopting software that might either be 9 years old based on the recommendation of a friend or a peer. What they should be doing is the software industry is changing in a very rapid phase. There’s a big difference between 2004 and 2014 when it comes to the type of software available to different industries and variables.

Business owners should do a proper analysis of their market place and say, “Hey, what current software is out there that meets my needs?” So the biggest mistake, again, is they talk to their peers for a software that they have been using.

Using the latest and most up to date version of a software will give you flexibility and scalability in the future.

Would it be cost-effective for people to contact Tursa Group to help them pick out their software?

Yes, absolutely. What Tursa Group does is it offers a free one-hour consultation with John Leishman, CEO of Tursa Group and he will talk with a business owner about the software applications they are currently using and if they’re interested, then they will talk about what the business owners can potentially migrate to and doing a proper analysis of software that meets their particular needs and industry. Tursa Group will assist business owners in seeing what’s out there with regards to more cost-effective alternative to what they are currently using, which will give them operational efficiencies.

What Sort of People or Roles Can Tursa Group Place For Companies?

John Leishman, CEO and owner of Tursa Group, a Business Process Outsourcing company, provides insights on the kind of roles that they can place for companies.

What kind of roles can Tursa Group place for companies?

“Any role that is not customer-facing or does not require on-site visits with clients. So, that’s a huge number of jobs. Like what I’ve mentioned in the previous videos, 50% of all jobs can be done via telecommuting. So, that could be project management, that could be engineering, that could be chartered accountant, that could be bookkeepers, social media help, public relations people, marketing people – there’s a whole broad spectrum of roles that can be placed with organizations.

And for any communication that is required with the client, video conferencing works in some cases and obviously in other cases it does not. But a lot of people are really getting comfortable these days with video conferencing and screen sharing and so on. If you’re a business owner and you look at your own organization, generally speaking, 50% of your jobs can be done remotely.”

Tursa Group is a Business Process Outsourcing company for small and medium sized business throughout Canada and USA providing BPO services by assigning remote agents as it relates to social media, bookkeeping for organizations, financial reporting, IT support and helpdesk support – a whole variety of different services that small and medium sized businesses need.

January 2012 Newsletter

Welcome to the January newsletter, first off we would like to say Happy New Year! We wish you and yours a new year of joy, health and happiness. Please notes that our mailing address has changed to:

Geeks On The Way
PO Box 22325 Bankers Hall RPO
Calgary, Alberta T2P 4J1

Here’s a few helpful tips that we would like to pass along to you:

Google Docs
If you’re a small company and are not running an exchange or collaboration server, Google Docs can help. You can create a shared document or calender that any staff member can access. With Google Docs you can create basic documents from scratch or start from a template. You can easily do all the basics, including making bulleted lists, sorting by columns, adding tables, images, comments, formulas, changing fonts and more. You can also upload your existing files. Google Docs accepts most popular file formats, including DOC, XLS, ODT, ODS, RTF, CSV, PPT, etc. This is a great way to collaborate with staff on documents and presentations that are editable and accessible from anywhere with a net connected computer. There’s no software to download, and all your work is stored safely online

http://www.youtube.com/watch?v=epYTQ4lHdnQ
https://mail.google.com/mail/u/0/?shva=1#inbox/1348c1a8b0a1a85a

Will SugarCRM work for you?
SugarCRM is an open-source software-solution vendor which produces the Sugar Customer Relationship Management system. Sugar is affordable and easy to use business CRM, designed to help your business communicate with prospects, share sales information, close deals and keep customers happy. Thousands of successful companies use Sugar everyday to manage sales, marketing and support. Sugar is easy to customize and adapt to your changing needs. Ideal for small and medium-sized companies, large enterprises and government organizations, Sugar can run in the Cloud or on-site.
Sales Management
Lead, Contact, and Opportunity Management to share information and pursue new business.
Account management to manage all customer interactions in a single location.
Marketing Automation
Lead management for tracking and cultivating new leads.
Email marketing for touching prospects and customers with relevant offers.
Campaign management for tracking campaigns across multiple channels.
Campaign reporting to analyze the effectiveness of marketing activities
Collaboration
Activity management for Emails, tasks, calls, and meetings
Content syndication to consolidate third-party information sources.

Have you very thought about hiring Virtual staff?
Corporate Staffing Solutions can help you

http://www.corporatestaffingsolutions.net/

I’d still love to hear from you to see if we can help you manage your offices IT requirements, and also reduce your overall costs. I am able to offer you a 25% savings on your yearly IT labour expenses, and this includes unlimited onsite, unlimited help desk and remote support, and full server and workstation monitoring. Again, for 25% LESS than what you’re paying right now! We can also help with web hosting, server imaging, disaster recovery, data backups (for as low as $2.00 per GB) and we are now offering VOIP solutions for your telecoms system that can offer you dramatic savings over standard telephones.

Like us on Facebook or Follow us on Twitter! to stay up apprised of the latest news updates as well as special offers that may only be available on those two sites!

Watch for the new Geeks On The Way Corporate Brand coming soon!

Geeks On The Way has two great types services for you to choose from, depending on your location, and the type of issue you are having. You can even book your FREE NETWORK EVALUATION for your organization! Call us 7 days a week to speak with one of our Customer Service Associates at 1.800.875.5017

Please notes that our mailing address has changed.
PO Box 22325 Bankers Hall RPO
Calgary, Alberta
T2P 4J1