June 2016 Corporate Newsletter

How To Use Periscope To Grow Your Business

Are you looking for a new and better way to connect with your customers? Periscope is a great way to showcase how your company and products run by allowing you to live stream aspects of your company to your clients. You can show them how your business runs, introduce your staff, do live product demos, promotions, webinars, and more. For more details on how Periscope can help enhance your relationship with your customers, please click here: http://www.tursagroup.com/how-to-use-periscope-to-grow-your-business-2/

Why Use Offsite Data Backup?

Losing company data because of a dead computer or a virus that encrypts all your files can literally cost you your business. Imagine if tomorrow all the files and data you keep for have all disappeared. How would your business function? Offsite data backup services are the surest way to make sure your information is protected. No matter if your computer crashes, your files are encrypted by malicious software, or there’s a flood in your office that destroys all your company’s hardware, your files will be safe and sound. With our Managed Online Back up Service, we offer secure offsite data backup that use an Advance Encryption Standard 128-bit encryption. Our service guarantees a 99.999% uptime, 24/7 physical security and the data centers are SSAE compliant or ISO certified. Click here to read more on our service:

http://www.tursagroup.com/our-services/itstrategy/offsite-data-backup/

If you would like more information on our corporate data backup services and monthly costs, please contact us at 1-800-985-3853 or by email at [email protected]

Proactive Helpdesk Service

Did you know that the amount of time an employee loses due to issues with their computers can be an average of 8.5 working days of downtime per year? That’s over a week and a half of productivity, sales, and wages gone simply because your employee is having trouble with their computers! On average an employee has 16 minutes of downtime per day because of things like viruses, errors, updates, etc.

How much money are you losing per year?

Our proactive helpdesk service makes sure your network is secure 24/7 and when there is an issue we are alerted by our monitoring software and can remotely access the computer to fix any issues before they become major headaches for your business.  We can monitor the health of your workstations and servers to make sure that your updates have installed, any malicious software is detected and removed, and your antivirus software and patches are updated as they come out. Our service will minimize downtime for you and your employees, which ensures that they are able to focus on what’s important, growing your business! Our Unlimited Remote Helpdesk package is only $29.00/workstation + tax per month for 24/7 computer monitoring and unlimited remote appointments as necessary.

For more information on how our proactive helpdesk service works, click here: http://www.tursagroup.com/proactive-helpdesk-service-3/

Have a Question?

If you would like more information on our corporate services please find us online on Facebook or on our website at tursagroup.com. You can reach us by email at [email protected] or by phone at 1-800-985-3853.

May 2016 Newsletter

Best Google Chrome Extensions To Start Using Now

Google Chrome has some pretty neat extensions that you can download for free to help you work smarter and more efficiently. These simple extensions can make a big impact in your overall productivity. For example, 1Password will generate secure passwords for all your accounts and keep track of them for you so you don’t have to. Strict Workflow will set time limitations for sites you waste time on and will kick you off after a set amount of time so you’re forced to get back to work!  And, the Evernote Web Clipper, lets you research, take notes and save links and everything is saved online in Evernote. For a complete list of the best Chrome extensions, please click here: http://www.tursagroup.com/best-google-chrome-extensions-to-start-using-now/

Chrome Remote Desktop

There are a number of softwares available that will allow you to remotely access a computer. Many come with monthly charges or hefty price tags. Chrome’s Remote Desktop extension is a free plugin you can install through your Chrome browser that will allow you access another computer (that also has Chrome and the extension installed). The software is great if you’re working from home and need to access software only available on your work computer or if you need someone to quickly log in for tech support. For more information on how the extension works, please click here: http://www.tursagroup.com/chrome-remote-desktop/

Proactive Helpdesk Service

Having an employee with a computer that is slow even a few minutes per day can cost your business on average $1,200.00 per year per employee in lost wages. Imagine the cost when you factor in all your employees in your business. How much money are you losing per year?

Our proactive helpdesk service makes sure your network is secure 24/7 and when there is an issue we are alerted by our monitoring software and can remotely access the computer to fix any issues before they become major headaches for your business.  We can monitor the health of your workstations and servers to make sure that your updates have installed, any malicious software is detected and removed, and your antivirus software and patches are updated as they come out. Our service will minimize downtime for you and your employees, which ensures that they are able to focus on what’s important, growing your business! Our Unlimited Remote Helpdesk package is only $29.00/workstation + tax per month for 24/7 computer monitoring and unlimited remote appointments as necessary.

For more information on how our proactive helpdesk service works, click here: http://www.tursagroup.com/proactive-helpdesk-service-2/

Have a Question?

If you would like more information on our corporate services please find us online on Facebook or on our website at tursagroup.com. You can reach us by email at [email protected] or by phone at 1-800-985-3853.

Customer Service Rep Wanted

We have a Canadian Service company who requires a full time opening for a Customer Service Representative and Live Chat Moderator. The successful candidate must be able to start within 2-4 days of being hired. Ideal candidate is a Canadian or American expat, based in Mexico or a local person who has have fluent written and oral English skills. Must be extremely punctual, have a positive disposition with a keen attention to detail. Candidate requires to have a home computer with Valid MS Operating system (Windows 7 or Windows 8 or 10), their own high speed internet (Telmex/Telecable or Cablemas preferred) and a quiet place to work.
Working hours would likely be Monday to Friday during normal business hours, on Mountain Time, with occasional Saturday rotational shift.
Position entails answering and booking large amount of client calls for service, adhering to a telephone script, and moderating Live Chat for their website inquiries. Other office administrative tasks may also be required, but main duties will be Customer Service Representative and Live Chat. Call centre and Office Administration experience necessary.
Wage for this position begins at $17,500.00 MXN/month for full time employment, with an increase to $18,500.00 MXN/month after 3 months of full time employment. We also reimburse you for your monthly internet costs and UPS. We also provide you with anti-virus software and maintain the software health during your employment with us.
Submit your resume to http://www.tursagroup.com/resume/, select Office Administrator in the drop down, and type in “CSR/Live Chat Moderator”

April 2016 Newsletter

Proactive Helpdesk Service

Having an employee with a computer that is slow even for a few minutes per day can cost your business on average $1,200.00 per year per employee in lost wages. Imagine the cost when you factor in all your employees in your business. How many employees do you have in your business? How much money are you losing per year?

Our proactive helpdesk service makes sure your network is secure 24/7 and when there is an issue we are alerted by our monitoring software and can remotely access the computer to fix any issues before they become major headaches for your business.  We can monitor the health of your workstations and servers to make sure that your updates have installed, any malicious software is detected and removed, and your antivirus software and patches are updated as they come out. Our service will minimize downtime for you and your employees, which ensures that they are able to focus on what’s important, growing your business! Our Unlimited Remote Helpdesk package is only $29.00/workstation + tax per month for 24/7 computer monitoring and unlimited remote appointments as necessary.

For more information on how our proactive helpdesk service works, click here: http://www.tursagroup.com/proactive-helpdesk-service-2

ZenDesk – Providing the Best Customer Service

Are you looking for ways to improve your relationships and customer service with your clients? Do you want a system that keeps track of client request whether it’s by phone call, tweet, email or live chat? Zendesk is a software that allows you to provide the very best customer service to each one of your clients. The easy to use software also lets you mark tasks for follow up so nothing is missed and allows you to work in multiple tickets at one time. The software also analyzes employee performance to see how quickly a response has been provided and how it compares to similar companies. For more information on how Zendesk works, please click here: http://www.tursagroup.com/zendesk-providing-the-best-customer-service/

Google Keep

Need a way to stay organized that’s easy to use and works across all your devices? Google Keep is a great feature that allows you to make notes from your computer, tablet, or smartphone no matter where you are. Let Google Keep know what you need by using their voice recognition technology so you can tell it what you want to remember and it will note it for you. Make notes on who to call and when, task lists, and store photos for future reference on projects or inspiration ideas. All of your information is stored in one easy to use central place. For more information on how Google Keep works, please click here: http://www.tursagroup.com/google-keep/

Have a Question?

If you would like more information on our corporate services please find us online on Facebook or on our website at tursagroup.com. You can reach us by email at [email protected] or by phone at 1-800-985-3853.

March 2016 Newsletter

Proactive Helpdesk Service  

Did you know that having just one slow computer in a workplace can cost a business owner an average of $1,200.00 per year in wages for that single employee? Our proactive helpdesk service makes sure your network is secure 24/7. For a fraction of the above cost per computer, we can monitor the health of your workstations and servers to make sure that your updates have installed, any malicious software is detected and removed, and your antivirus software and patches are updated as they come out. Our service will minimize downtime for you and your employees, which ensures that they are able to focus on what’s important, growing your business! 

When we are alerted to an issue on a monitored Workstation or Server, it creates a ticket in our software and we will notify you right away to schedule an appointment with one of our remote technicians to resolve the issue. For more information please click here: http://www.tursagroup.com/proactive-helpdesk-service/

Blue Jeans Video Conferencing

If you’re looking for a better way to video conference with staff members then you need to take a look at Blue Jeans Video Conferencing. The app lets you video chat with co-workers and clients, create meetings with multiple attendees, share screens, and integrates with major softwares like Slack, Salesforce, and Google Hangouts. It allows you to join into video calls with one touch – no more fussing with annoying downloads to start meetings. You can use it from your cell phone (iPhone or Android), tablet, or computer. The software has enterprise-grade security, is perfect for any growing business as it will grow with you and they offer help desk support, onboarding assistance and training. For more information on how Blue Jeans can simplify your company’s video conferencing please click here: http://www.tursagroup.com/blue-jeans-video-conferencing/

EnterMyInvoice.com – Automate Your Bookkeeping!

EnterMyInvoice.com is an exciting new app that will significantly reduce the amout of tedious data entry work you and your staff have to do. Our software is simple, you can scan or take a photo and upload your vendor invoice to our software. The program then uses artificial intelligence software to extract each individual line item and codes it to the correct GL account. You can then verify that the information is correct and then push it into your accounting software. It works with Quickbooks Desktop, Quickbooks Online, and Sage 50.The software is currently in beta testing. If you would like details or would like to be notified once the software is available, please leave your contact information here: http://www.tursagroup.com/entermyinvoice-com/

Have a Question?

If you would like more information on our corporate services please find us online on Facebook or on our website at tursagroup.com. You can reach us by email at [email protected] or by phone at 1-800-985-3853.

February 2016 Newsletter

Best Apps To Keep You Organized

With January over, a lot of people have started the year with the best intentions for being more efficient in their business for 2016. Unfortunately, it’s sometimes hard to stay motivated throughout the year.  If you need a little more help in getting yourself organized, keeping your finances in check, or staying in touch with clients and coworkers, we’ve put together a list of the best apps to help you out. They’ll help you tackle communication, finance, and organization right from your smart phone. Click here to read more: http://www.tursagroup.com/best-apps-to-keep-you-organized/

Excel’s Paste Special Will Transform Your Data And Save You Time!

Excel is a critical tool for many professionals and business owners. It’s a great way to organize and sort data and can be a real time saver. But most people use this program everyday and are unaware of time-saving tools within the software that can help you manage your spreadsheet faster. Paste Special is one of those tools. By using this feature in Excel you can save time converting data and pasting it in different formats. To see how it works, click here: http://www.tursagroup.com/excels-paste-special-will-transform-your-data-and-save-you-time/

How To Manage Your Work Life Balance

Getting the perfect balance of work and personal life can be difficult to do. If you’re striving to find the right balance between running your business and staying connected with friends and family, we have some solutions to help you manage your time. There are a number of apps that can help you stay organized outside of work and can hopefully provide you with some helpful tools to keep your personal life in balance. For more information on these apps, click here: http://www.tursagroup.com/how-to-manage-your-work-life-balance/

Let Us Monitor The Health Of Your Company’s Computers

Our monitoring services will monitor the health of your computers so you can stay ahead of any problems before they become devastating for your business. Our service is notified immediately of any problems occurring on your systems. This includes necessary computer updates, virus infections, internet disruptions, and any other issue that is critical to your PC’s health. Once we are notified by our software we will contact you to have one of our technicians assess and fix your computer before there’s a real problem. If you’d like more information on how our monitoring services can work for you, please call us at 1-800-985-3853 or email us at [email protected].

Have a Question?

If you would like more information on our corporate services please find us online on Facebook or on our website at tursagroup.com. You can reach us by email at [email protected] or by phone at 1-800-985-3853.

January 2016 Newsletter

Mobile Apps To Be More Productive In 2016

If your professional New Year’s resolution is to increase your overall productivity and get the most out of your working hours, then check out our page with a list of apps to help you get the most out of your day. We provided helpful tips like using cloud-based solutions so you can work anywhere and anytime and apps like Todoist which will help you stay organized so you can check off everything on your to-do list each day. For the list of helpful apps, click here: http://www.tursagroup.com/mobile-apps-to-be-more-productive-in-2016/

Organizing Your Email To Be More Efficient

If you’re trying to start the year off by being more productive then here are some tips on how to organize your email to maximize your productivity. We tend to get distracted by the constant amount of emails that are sent to us everyday and we are spending more time than ever replying and reading them. These tips will help you spend less time checking your emails and maximizing your productivity so you can get back to running your business. Click here for more information: http://www.tursagroup.com/organizing-your-email-to-be-more-efficient/

If you are thinking of switching to Gmail for your business’ email platform and would like more information or help with the switch, please contact us at [email protected] or at 1-800-985-3853.

Save Time And Money In 2016 With Our IT Solutions

Common New Year’s resolutions are to save more money and have a better work-life balance. What if we could help you with both those things? Our IT solutions mean you don’t have to spend thousands of dollars a month on expensive in house IT departments. Our Remote, Onsite, and Monitoring services cost a fraction of what traditional in-house IT departments cost and yet we’re able to deliver the same high quality service, advice and fast response times. We can help your business from everything IT related including virus removals, computer and server set ups, software installs, offsite data back up and so much more. You can feel confident that our team is taking care of all your IT needs so that you can focus on your business. For more information on our services and how we can help you with personalized solutions, please call us at 1-800-985-3853 or email us at [email protected]

Have a Question?

If you would like more information on our corporate services please find us online on Facebook or on our website at tursagroup.com. You can reach us by email at [email protected] or by phone at 1-800-985-3853.

December 2015 Newsletter

Common Mistakes You’re Making With Your Email Signature

Your email signature is a great way to grab people’s attention and provide your email recipient with eye catching information, proper contact info and a touch of personality. Your signature can be a great way to market yourself and leave a good impression. But if done incorrectly, it can have the opposite of your intended effect – turning people off your brand and message. Here are a list of common mistakes people make with their email signatures and how you can correct them: http://www.tursagroup.com/common-mistakes-youre-making-with-your-email-signature/

Best Tools For Working Anywhere In The World

If the cold, dark days of winter have you dreaming about warm, sunny beaches then here are some of the best tools for working from anywhere in the world. As long you have an internet connection, working from the beach may be easier than you thought! With apps like Google Apps, Skype, Dropbox, or Paypal you can access your files, email, and make payments from wherever you are. To see a list of apps that can help you work remotely, click here: http://www.tursagroup.com/best-tools-for-working-anywhere-in-the-world/

Our Holiday Gift To You – One Month FREE Live Chat Service

If you’re wondering on how you can turn visitors to your website into qualified leads and increased revenue for your business then Live Chat may be a great option. By having Live Chat on your website you’re able to engage and communicate with your clients while they are on your website in real time. Live Chat will help you gain your customer’s contact information and requests so you can contact them with targeted information. Try our Live Chat service for one month free. Contact us at [email protected] or by phone at 1-800-985-3853.
http://www.tursagroup.com/turning-website-visits-into-revenue/

Regular Business Hours:

Monday – Friday: 7:00 am MT – 6:00 pm MT
Saturday and Sunday: 8:30 am MT – 12:30 pm MT

Holiday Hours:

December 24th: 7:00 am MT – 2:00 pm MT
December 25th: CLOSED
December 26th: 8:30 am MT – 12:30 pm MT
December 31st: 8:00 am MT – 4:00 pm MT
January 1st: CLOSED


Need help?

If you would like more information on our corporate services please find us online on Facebook or on our website at tursagroup.com. You can reach us by email at [email protected] or by phone at 1-800-985-3853.

What Types of Support Does A Remote Agent Receive

In this video, Cecilia of Tursa Group, talks about the support she receives from her boss and other remote agents while working from home.

All video blogging and editing services are performed by Tursa Group. Go to
http://www.TursaGroup.com/Videoblogging to learn more.

Tursa Group is a Business Process Outsourcing company for small and medium sized business throughout Canada and USA providing BPO services by assigning remote agents as it relates to social media, bookkeeping for organizations, financial reporting, IT support and helpdesk support – a whole variety of different services that small and medium sized businesses need.

How Much ROI Can You Get From Tursa Group’s Live Chat Service

In this video, Chris Hamilton of Sales Tip A Day Consulting provides information on how much ROI his website has received after running Tursa Group’s Live Chat service for one month. He also explained in simple terms how many of the engaged leads through Live Chat in that month has converted to sales leads.

*** All video blogging and editing Services performed by Tursa Group
http://www.TursaGroup.com/Videoblogging and all Email Marketing done by Tursa Group at http://www.TursaGroup.com/email_marketing ***