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CoManaged IT Support Vancouver

Why it makes more sense to Partner with Tursa Group than hire a second or third IT staff member.

We have supplemented quite a few companies in Vancouver where they have an IT Manager or CIO and we provide the Helpdesk support. This works out quite well for several reasons:

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  1. We can provide the support for less cost than hiring someone in house.

  2. We are open 7 days per week, 363 days per year.

  3. You get a TEAM of professionals with different skill sets brought to your Organization.

  4. We help your IT Manager with strategic planning and leveraging technology throughout the Company.

  5. We provide an Operational Efficiency Audit where we look at how data flows through your Company and then see if tools such as Robotic Process Automation, Artificial Intelligence and software tools can bring about cost savings in Operations.

  6. NO RISK. We operate on a month to month contract. We have to prove our value every month. If you do not feel we provide the value that you are looking for, then hire someone in house.

 

We have some innovative ideas that we could bring to Your Company.  We  would like to understand what challenges your Company is facing, and to see if technology and our experience could be leveraged to assist in resolving Your Company challenges.

CoManaged IT Support Vancouver
Case Study

Fulfillment Company

  • Allowed to focus on software development work and long term strategy

  • Provided advice and support on a wide range of issues and challenges as they related to Technology

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Retail Operations

  • Allowed Client to focus on development work

  • Allowed the Client to focus on Project work, such as roll out of ERP 

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Health and Medical Research Facility

  • Allowed in house staff to work on change management as a result of technology changes

  • Diverse skill set brought to Organization to help solve sophisticated technological challenges

Advantages of CoManaged Technology Support

Support when internal IT staff are on vacation or sick

  • A team of support when required (not just 1-2 people)

  • A second opinion on Technology Strategy

  • Support on Project rollouts

  • Broader skill set available to your Organization

  • Access to Enterprise tool sets to give you the data to make better business decisions around your IT strategy and allocation of IT resources

  • Virtual CIO Services

  • Business Analyst Services

  • Potentially Greater Support Hours

  • Ability to hire a Junior internal technician which will save you operational costs

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Example Monthly Reports

Monthly Executive Report (Click here)

Included :

Warranty Expiration and Replacement Cost Report (Click Here)

Dark Web Report (Click Here)

Tracking of Internet Usage of Staff Report (Click Here)

Optional - Ubiquiti Internet Traffic Report

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Additional Value

We have added Digital Transformation to our list of Services that we are offering to our Clients. We will do an assessment of how data flows through an Organization, then create a 3-18 plan to migrate Operations to Cloud based technology and provide support throughout that transition with planning, training, documentation and hand holding.  This also includes a migration to SharePoint or Google Drive as a file storage solution.

CoManaged IT Support Vancouver
CoManaged IT Support Vancouver

Onboarding Process

Tursa Group has a comprehensive Onboarding Process. We want to make sure we capture all your organization’s, and your staff’s requirements, and then build out a plan to meet those requirements. 

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Initial Consultation with Client

What are their concerns and Interests?

  • Security/Dark Web

  • Cloud technology

  • Productivity

  • Remote access/workers

  • Business Continuity

 

Walk through how technology is used from marketing all the way through

 to billing a client. (High Level)

  • Marketing

  • Sales

  • Operations

  • Financial

  • Communications

  • Training

  • KPIs/Metrics

 

Proposal Presented

Adjustments made based on feedback and discussion

 

Contract signed and first payment made

 

Operations - Technical Onboarding and Documentation - First 45 Days

  • Deploy agents and Anti Virus

  • Helpdesk cards mailed out

  • Pictures taken of all Server/Networking Equipment for documentation

  • Combination of Survey and Phone calls with staff to understand pain points and technical issues they are having

  • Complete IT Onboarding Checklist

 

Technical Analysis - First 45 Days

  • Analysis of hardware, software, security risks, backups, business continuity and develop a plan

  • Report given back to client with software and hardware specs

  • Report given back to client with requests from staff and issues they are facing

  • Network Diagram Built

  • Implementation and training plan presented to client

 

Build out 1 and 3 year IT Procurement Plan for Budgeting -  45-60 Days

  • Include requests from staff balanced against real need

  • Include equipment that will simply become obsolete or hamper productivity of staff

 

Operational Efficiency Audit - 90 + Days 

  • Look at how data flows through the Company from Marketing to eventual billing of  a Client

  • Talk to stakeholders in each Division of the Company

  • Identify software being used and look for integrations and underutilized features

  • Understand KPIs and important Metrics in more detail

  • Present solution to Client with associated Timeline  to Implement (Technology Roadmap)

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