Network Support in Edmonton
Slow Wi-Fi, dropped VPN sessions, and unexplained outages cost your team hours every week. Tursa Group provides managed network support in Edmonton that monitors, secures and maintains your business network, so problems get fixed before your staff notice them.
We have been building and supporting business networks since 2002, for companies with 10 to 500 seats.
Network Support
Response Times That Matter
Most remote requests get a response within 5 to 15 minutes. When a technician is needed on site in Edmonton, we can typically have someone there within an hour. Every minute of downtime costs you money, so we do not let requests sit.
Our help desk is available seven days a week.
About Tursa Group’s Network Support
Network Support Services in Edmonton
Our Edmonton network support covers everything between your internet connection and your team’s devices.
24/7 network monitoring
We watch your network around the clock, not just during business hours. Unusual traffic, a switch dropping offline or a failing internet link triggers an alert, and we start working on it before it becomes downtime.
Business network security
Firewall management, intrusion detection, secure VPN access and keeping unknown devices off your network. Our practices follow the NIST cybersecurity framework, a widely used standard for judging whether a security setup is actually solid. If you also need training, testing or compliance help, see our cyber security services in Edmonton.
Wi-Fi, LAN and WAN support
We configure and troubleshoot office Wi-Fi, wired networks and connections between locations, including routers, switches and access points.
Network performance checks
Networks slow down as more devices, apps and users are added. Regular checks find bottlenecks such as congested Wi-Fi channels, undersized internet links and aging switches, so we fix them on a schedule rather than during a crisis.
Network design and setup
Opening a new office, adding staff or fixing a network that was never built right? We design and deploy a network sized for your business today with room to grow.
Hardware procurement
We recommend, source and configure routers, switches, firewalls and access points, so you buy what you actually need at a fair price.
Backup, disaster recovery and business continuity
If a server fails, power goes out, or a device dies, a tested recovery plan keeps your business operating with minimal disruption.
Cloud connectivity support
We connect your office network securely to Microsoft 365, cloud applications and cloud backups, and keep that connection performing well.
Threat detection and isolation
If a device on your network is infected or compromised, we isolate it quickly so the problem does not spread to the rest of your systems.
Dark web monitoring
We check whether your company credentials have appeared on hacker forums or in leaked databases, so you can reset passwords before they are used against you.
Edmonton Network Support
Signs Your Edmonton Business Needs Network Help
- Wi-Fi drops or slows down in the same areas every day
- Video calls freeze or VPN connections keep disconnecting
- Shared files and cloud apps are slow to open
- Your current provider takes hours or days to respond
- Nobody can tell you how many devices are on your network
- Your firewall or switches are more than five years old
- You are moving, expanding or adding a second location
If two or more of these sound familiar, a free network assessment is the right first step.
How Network Support With Tursa Works
- Free assessment. We review your network, devices, internet connections, firewall and Wi-Fi coverage.
- Clear plan. You get a written summary of risks and quick wins, with real numbers rather than vague estimates.
- Onboarding. We bring your network under monitoring and document your setup.
- Ongoing support. Monitoring, maintenance, help desk and regular check-ins with your vCIO.
Local Knowledge
Network Support Across Edmonton and Area
We support businesses in Edmonton and surrounding communities, including Acheson, Beaumont, Bruderheim, Camrose, Devon, Fort Saskatchewan, Gibbons, Leduc, Morinville, Nisku, Sherwood Park, Spruce Grove, St. Albert and Stony Plain. If your team works from several of these locations, we manage them all under one plan instead of treating each office separately.
Why Choose Tursa
What It Is Like Working With Tursa
No long contracts. Network support is billed month to month, so you pay for service you are actually getting.
A vCIO included. Every client gets a virtual Chief Information Officer who checks in regularly, helps you plan for growth and new equipment, and makes sure your network matches what your business needs.
Built for 10 to 500 seats. Big enough to handle multi-site networks, small enough that you know who is working on your account.
Part of a full IT team. Network support pairs with IT support in Edmonton and managed IT services when you want one provider for everything.
For SMBs
IT Services
At Tursa Group, we can handle businesses with 10 – 500 seats. Our IT services allow your Edmonton-based company peace of mind, so you can focus on growing your business.
Personal vCIO
IT Services
Our certified team of technicians have many years of training and experience with IT support. When choosing Tursa Group, you also gain access to a Virtual Chief Information Officer. Your vCIO will hold regular meetings and help implement technology solutions to further streamline operations.
Promoting Success
IT Services
With our knowledgeable, skilled, and efficient technicians, we can assure you your IT is in good hands. Let us help your business grow and succeed.
Since 2002, Tursa Group has been supporting local businesses across Canada with technology to support growth and operational success.
Questions Edmonton Businesses Commonly Ask
Network Support FAQ
More
Related IT Services
Contact and hours
Call Now: 780-455-6276
Hours for inquiries:
7am to 6pm MST Mon-Fri
8:30am to 12:30pm MST Sat-Sun