We are seeking a Junior Computer support technician to join our team. This is a work from home position, but will also require you to go onsite for our Managed Service clients from time to time to perform onsite troubleshooting tasks that cannot be completed remotely
The applicant must have a home desktop computer with Valid MS Operating system, a minimum of two monitors, high speed internet, and a quiet place to work. We require the applicant to have fluent oral and written English. The successful candidate must have great customer service skills, a friendly and professional attitude, and must be able to work well both with a team and unsupervised.
This schedule will likely be Monday to Friday, standard North American time zones, 8:00 am to 5:00 pm PT with a one hour lunch hour (8 hour daily shift), but applicants must be flexible on week day shifts. We have project work that is done on weekends occasionally, and a rotational on-call weekend schedule.
Experience with PC and peripheral installations and configurations (standalone or networked) and Virus/Spyware/Adware and Malware required. Must have extensive knowledge of troubleshooting: Windows 10 and 11, and Microsoft Office applications as well as experience with Windows Server 2012 and up to present day, various networking and application software. Additional experience with Apple Products, PBX, Linux, Exchange, EC2 Instances, Google Apps, Ubuntu, MDM, and Office 365 experience is also an asset.
This is a full-time salary position. The wage for this role is $42,000.00/year. We will purchase a USB headset, VOIP Phone and UPS for you, and we’ll also reimburse you for your monthly internet costs. After 3 months, we also will purchase a computer and additional equipment as required for you. We provide two weeks paid vacation and paid sick/personal time per year, with 3 weeks paid vacation after 2 years of full-time employment. Min 2-5 yrs IT support experience in a corporate environment is preferred.
We pride ourselves on providing a fun, professional and respectful work environment. Our staff have been with our company on average 5-15 years. If you are seeking long term, stable employment for a great company that likes to think outside of the box and stay ahead of industry trends, please apply here.