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Datto RMM

Datto RMM

Datto RMM is a secure, fully-featured cloud platform for MSPs to remotely monitor, manage and support every endpoint under contract. It allows MSPs to centralize the management of all client endpoints to reduce your costs and boost your service delivery efficiency. Datto RMM provides a unique combination of features, scalability, usability, and affordability.

The remote support access components of Datto RMM are a powerful way to resolve client issues to help build value and trust with clients. Powered by Web Remote, our browser-based HTML5 remote control technology, Datto RMM helps MSPs to quickly take over a device to resolve client issues with one-click remote access. Fast and responsive, Web Remote launches quickly and enables techs to get straight into a desktop environment for support. You can launch troubleshooting tools without having to navigate through the host environment, which allows for efficient assistance without interrupting the end-user. If a screen share is needed, Datto RMM enables your technicians to access managed endpoints from any device.

Datto RMM provides you with powerful capabilities designed for MSPs to support their clients remotely. It allows you to:

  • Distribute and silently install pre-configured RMM agents

  • Install vital business software, like Office 365 and file sync & share, to a distributed, remote workforce

  • Set up Virtual Private Network (VPN) software for secure access behind the corporate firewall

  • Deploy VoIP softphones to protect the exposure of end users’ personal phone numbers

  • Ensure critical security patches are in place to reduce vulnerable attack surfaces

  • Benefit from Web Remote, Datto RMM’s browser-based HTML5 remote control application for one-click remote access to client devices

  • Receive instant support requests from end-users when trouble arises

  • Provide secure, permitted remote support of end-user devices

  • Automatically uninstall the RMM agent and business software from end-user devices when WFH mandates are eased

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