The company discussed in this post is a construction company looking to cut costs and streamline its business.
~Total Case Study Time Elapsed: 2 years
Financial Impact | Upon Takeover | Post Change |
Labour Costs | $127,500.00 | $48,231.00 |
Hardware Costs | $43,279.00 | $11,254.00 |
Software Costs | $55,490.00 | $47,752.00 |
Leased Hardware | - | $9,985.00 |
Data Centre and Internet | $41,040.00 | $7,356.00 |
Total | $267,309.00 | $124,578.00 |
Savings | - | $142,731.00 |
Before Implementing Managed Services:
27 servers for 50 staff
People stopped using Internal WIFI as they could not connect
Layers of security policies that were not documented resulting in hours spent troubleshooting to get applications installed and user permissions set up
Complex VLAN Network
An aggressive spam solution in place quarantined at least 3 emails per day, which required IT to release
Streamline satellite office setups for data sharing (not VPNs into the main office)
Interactive customer display could not work due to complex security policies
The main printer had to be rebooted once per day, due to lag between the data centre and office even with MPLS
Work from-home solution was viewed through VPN for a limited number of users due to high licensing costs
MDM wiped personal data and was unwieldy
Door security server
Software licensing was disorganized which resulted in unnecessary licensing costs
Documentation not up to date
Complex layers of security made it challenging for staff to sometimes do their work
No MFA in place for cybersecurity
The exchange server was in place plus Office 365 for Office Apps Licensing
~Ticket Volume March 2019: 2,524 Tickets
After Implementing Our Managed Service:
Decreased from 27 Servers to 3, Decommissioned Servers in Data Centre
Replaced all routers and switches - Wireless Networks worked (no joke)
Simplified network
Replaced over 10 VLANs with 2
Let Users decide what is Spam and what is not
Simplified active directory and all associated rules
Simplified printer routing across all locations
Work from home solution put in place
Intune being put in place
Outsourced security to a security firm
Implemented IT Glue for proper documentation platform
Support requests drastically down over two years
Microsoft Authenticator enabled
Migrated to Office 365 Suite including training and implementation of teams and Sharepoint/OneDrive
~Ticket Volume May 2021: 229 Tickets
Future - Operational Efficiency Audit - Digital Transformation
Replace the legacy client-server construction management platform (that cost $750,000) with a web-based Construction management platform
Pre Change | Post Change | Savings | |
Construction software | $0.00 | $24,000.00 | |
Financial software | $0.00 | $1,500.00 | |
Dashboard/KPI/Reporting Platform | Non Existent | $1,500.00 | |
Head Office Labour Savings | -$60,000.00 | ||
10-Year Amortization on Initial Outlay | $75,000.00 | ||
$75,000.00 | -$29,500.00 | $104,500.00 |
Real-Time Analytics
Portal for Customers and Vendors to share data
Ability to take advantage of Accounts Payable Automation to reduce data entry
Reduced labour savings will be about 10% of head office labour costs or about $5000 per month