How a Vancouver Equipment Company Saved 30 Hours a Week With Managed IT Support

If you’ve been wondering whether managed IT support services in Vancouver is worth the investment for your business, check out these numbers:

Before engaging Tursa Group, this company was running on a patchwork of outdated tools that simply weren’t talking to each other. Their main operations platform was MS Dynamics 2008, which is software that’s now nearly two decades old. Inventory was managed separately from their point-of-sale system. Their website had no connection to inventory data. Online sales were entirely manual, labour-intensive, and not scalable.

The hardware was over 10 years old. Security updates couldn’t be pushed. Programs ran slowly.

Perhaps most concerning: a cybersecurity assessment revealed the business had failed 10 out of 20 criteria under the NIST Cybersecurity Framework, putting them at high risk of a future breach. There had never been a formal cybersecurity audit before.

This is a situation Tursa Group sees regularly when working with established Vancouver SMEs — businesses that have grown steadily over the years but whose internal systems simply haven’t kept pace.

Tursa Group’s approach starts with a thorough assessment of where a business stands across every dimension of its technology, not just hardware, but software, integrations, cloud tools, cybersecurity posture, and workspace collaboration. For this client, that meant a structured technology review covering six key areas:

1. Operations Software: Finding the Right Platform

The client needed one integrated system to manage all four lines of their business: wholesale, rentals, parts, and servicing. After evaluating four cloud-based platforms (HireHop, EZRentOut, Integra Rental, and VibeRent), Tursa Group recommended EZRentOut, a cloud-based POS, rental, and service management platform rated 4.6/5 on Capterra. It integrated directly with QuickBooks Online, supported work orders, online sales, inventory management, and barcode tracking. This recommendation covered all four business lines in a single platform.

The recommended Premium Plan came in at $299/month USD (billed annually), with 6 users included.

2. Cloud-Based Financial Software Integration

The previous setup had zero integration between the operations platform and QuickBooks. Every transaction required manual re-entry. Tursa Group’s plan leveraged the native integration between EZRentOut and QuickBooks Online Advanced to ensure all work orders, sales, and rental transactions flowed automatically into the accounting system under proper GAAP rules.

3. Office 365 Setup and Optimization

The company was already paying for Office 365 but barely using it. SharePoint, OneDrive, and MS Teams were all untouched. Tursa Group identified these as immediate wins, tools already licensed and sitting idle that could replace their existing file server setup, enable remote collaboration, and reduce reliance on local machines.

The recommendation: fully implement SharePoint for file storage, OneDrive for offline access, and MS Teams for internal communication.

4. Hardware Refresh

With hardware over a decade old, the business couldn’t run modern web-based applications reliably and couldn’t push security updates to ageing machines. Tursa Group recommended replacing all workstations with current Dell models and upgrading networking equipment to Ubiquiti routers and switches. One-time hardware investment: $12,000.

5. Cybersecurity Optimization

This was arguably the most urgent area. The cybersecurity audit revealed critical gaps, including:

• No multi-factor authentication (MFA) on Office 365 accounts
• Passwords stored in browsers do not meet strength standards
• No mobile device management
• No cybersecurity insurance
• No formal disaster or compromise response plan
• No security awareness training for staff
• No phishing simulations

Tursa Group’s immediate recommendation: enforce MFA across all accounts, partner with a managed security provider to address high-severity gaps, and work toward full NIST CSF compliance over 12 months. Ongoing cybersecurity management was budgeted at $680/month.

CRM: Flagged for Future Planning

No CRM was in place, and Tursa Group noted it wasn’t an immediate priority, but flagged it as a logical next step as the business grows its customer base and digital presence.

Here’s the full cost breakdown from this engagement broken out exactly as Tursa Group presented it:

Notes: Digital Marketing does not include cost for execution, some of the tasks could be existing resources or partially outsourced, per hour rates range from $50-80

This is where the case study gets genuinely compelling for any Vancouver business owner evaluating managed IT support services in Vancouver.

Tursa Group calculated the ROI by estimating how many hours per week each department would save once the integrated tech stack was in place, multiplying by average hourly rates, and projecting those savings forward.

If your business is running on disconnected software, aging hardware, and a cybersecurity posture that’s never been formally assessed, you are exposed. The gap between where most Vancouver SMEs are and where they should be is wide, and it costs real money every single week in wasted staff hours, errors, and missed revenue.

What this case study shows is that closing that gap doesn’t require a massive, disruptive overhaul. With the right plan and the right IT partner, it’s a structured, phased process with a clear timeline (under 12 months in this case) and a measurable payoff.

Tursa Group works with businesses across Vancouver and BC to build and implement exactly these kinds of plans. Whether you need a full digital transformation engagement, a targeted cybersecurity audit, or just a conversation about IT consulting for small businesses in Vancouver, we’re a practical, no-jargon team worth talking to.

If this case study resonated with you, the best next step is simple: book a free IT assessment with Tursa Group and find out where your biggest gaps and your biggest opportunities actually are.

Frequently Asked Questions About Managed IT Support in Vancouver

This post is based on a real digital transformation plan prepared by Tursa Group for a Vancouver-based equipment sales, rental, and repair company. All financial figures are sourced directly from that plan document.