Expert Local IT Support: Fast, Secure, and Scalable IT Solutions
Tursa Group offers 7 days a week of unlimited remote IT support and on-site support paired with cybersecurity to ensure your business remains operational.
Remote help desk response in 15 minutes
On-site dispatch in under an hour across Calgary
Coverage and support 7 days/week, 363 days/year
Who Benefits From Calgary IT Support?
Our IT support services are intended for any business looking to decrease support tickets and increase efficiency through technology. Here’s who we support:
- Businesses wanting to pair helpdesk support with cybersecurity services.
- SMBs looking for professional IT without the cost of full-time IT staff
- Companies that need fast, reliable IT and technical support
Local IT Technicians
Local experts, ready fast. Our on-site and remote technicians live in Calgary, ensuring quick service and resolution times.
Remote and On-Site IT Support
Support when you need it. With our IT support your business gets 15 minute remote response and on-site deployment in under 1 hour, 7 days a week.
Month-Month Contracts
Our fixed monthly fees include unlimited remote helpdesk, on-site service, backups, email hardening, and 24/7 monitoring. Our services are perfect for SMBs.
Tailored IT Support Plans
Custom plans, total protection. Every support package includes personalized planning, proactive patching, phishing simulations, and dark‑web monitoring that adhere to the NIST standards.
IT Support Calgary
Why IT Support For Your Calgary Business Is Important
Cyber threats like ransomware and email fraud are increasing. Calgary businesses need proactive support like ours to ensure secure and uninterrupted operations.
Why Choose an IT Support Company In Calgary
When choosing to out source your IT support to a company like Tursa Group, having local IT technicians can help improve your production through local area insights.
Helpdesk Support
IT Support
- Remote and on-site assistance available 7 days/week
- 15 minute response times
Endpoint Protection & EDR
IT Support
- Deployment of next-gen antivirus and endpoint detection & response (EDR) tools
- Monitor device behavior and block ransomware, malware
- Comprehensive coverage across desktops, laptops, mobile devices & tablets
24/7 System & Account Monitoring
IT Support
- OS, server, and network monitoring with real time alerts
- Issues are flagged and resolved proactively via RMM platforms
Cybersecurity (NIST Framework)
IT Support
- Patch management, policy configuration, and compliance aligned with NIST standards
- Includes network firewall management, intrusion detection, and vulnerability scanning
- Security awareness training
IT Support
- Simulated phishing campaigns
- Custom training for employees that include educational awareness videos
Email Authentication
IT Support
- Setup of SPF, DKIM, DMARC, BIMI records to prevent email spoofing and phishing
Dark Web Monitoring
IT Support
- Continuous scans for breached credentials getting sold or exposed on the dark web
Hardware & Software Asset Management
IT Support
- Tracking of all devices, licenses, and software deployments optimized for compliance, and lifecycle management
Remote Monitoring & Management
IT Support
- RMM for real-time monitoring, scripting, patching, and remote repair
- Supports mobile device management and automated remediation with Kaseya tools
Secure Remote Access & Screen Sharing
IT Support
- Encrypted remote support with MFA to maintain tight security during remote access
IT Consulting & Strategic Advice
IT Support
- Advice on infrastructure upgrades, cloud migrations, compliance readiness, and ROI-focused hardware/software purchases
Is IT Support Necessary?
IT support is necessary to ensure your organization remains operational. When outsourcing your IT support, you can rest assured that your IT and cybersecurity is in good hands and avoid the headache of fixing internal issues yourself.
Questions To Ask Before Outsourcing IT Support
Learn about the different questions you should ask yourself and your prospective MSP.
IT support for every industry in Calgary
We offer our IT support to various businesses and industries. Some industries we have become most familiar with include:
Healthcare
- Secure patient data transmission and storage to meet PHIPA/PIPEDA compliance
- Lock-down of medical devices and networks to protect against data exposure
- Regular vulnerability scans, and data backups designed for healthcare continuity
Construction
- Rugged support for remote or mobile job sites: onsite support available across Alberta
- Job costing software integration to track project expenses such as labor, materials, equipment & subcontractor costs to help avoid overruns and improve profitability
Law & Legal
- End-to-end encrypted email and file systems to protect user privileged communications
- Rapid incident response to preserve data integrity in legal proceedings
Oil and Gas
- Support for remote assets and monitoring systems
- Network segmentation and firewalls designed for industrial environments
- Secure reporting tools for field safety data, and well logs
IT Support Calgary
IT Support Testimonials
Customized IT Support with Cybersecurity Built-In
Your vCIO will:
- Review metrics and update plans regularly
- Conduct a no-cost IT & security audit
- Build and execute a technology roadmap
- Install monitoring agents and security tools
Phishing Simulations
We provide phishing simulations using Phishing Box to test your employees awareness.
NIST Audits
We provide your organization with a in-depth cybersecurity audit followed by the NIST framework,
Cyber Security Training
We ensure your employees are up to date and aware of ongoing cyber threats through educational videos.
Our Process
Our Process For A Smooth Transition To Outsourced IT Support
Make a Plan
- Inform all stakeholders
- Review existing systems
- Identify transition requirements
Prepare For Implemenation
- Backups
- Trial transition
Go Live
- Testing and configuration
- Training
- Go live
Frequently Asked Questions
Additional IT Services:
Some further information on our IT support services in Calgary.
Hours For Inquires
7am-6pm MST Mon-Fri
8:30am-12:30 pm MST Sat-Sun
[email protected]
1-800-985-3853